Stop the Spread: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs do not support Windows 11, newer MacBook Models, or Google Chromebooks. Please check the Laptops page for further details

Google Chrome Support

The IT Service Desk now supports Google Chrome as a College-standard browser. Learn more what it means below.

Service Standards

Service Avalability

We respond to tickets within
24-48 Business Hours during our regular schedule. Online Services are available 24/7

Service Representative

You may contact the IT Service Desk to recieve this service. Contact details here.

Target Audience

This service is limited to Fanshawe Staff and Faculty.

Service Desk Hours

In-Person Support:
Mon-Fri:
8AM – 4PM

LiveHelp/Phone Support:
Mon
: 8AM – 8PM
Tues: 8AM – 8PM
Wed: 8AM – 8PM
Thurs: 8AM – 8PM
Fri: 8AM – 4PM
Sat: 8AM – 12PM
Sun: CLOSED

Service Desk Contact

In person:
Room E2030, 1001 Fanshawe College Blvd, London, ON
On the phone:
519-452-6902
Live Help:
Fanshawe LiveHelp

Target Audience

This service is available to only staff and faculty.

Service Policies

The IT Service Desk regulates some, but not limited to the following functions:

  • Install extensions (other than those supported, list below)
  • Change their homepage (currently set to MyFanshawe)
  • Control some aspects such as proxy settings

Service Fees

This service carries no fees

Order Service

This service is standard on all college laptops and desktops. 

Supported extensions/THEMES

The IT Service Desk enforces an extension whitelist – meaning that only extensions below can be added to Chrome. If you would like to add an extension to the whitelist, please contact us. Please note, applications that save user credentials (passwords – for example LastPass, will be denied without further review).

To request an extension for review, please contact us.

 

Extension Name

Google Store Link

uBlock Origin

Installed by default, install not required.

Bongo Screenshare Extension

Here

Dragon Web Extension

Here

Cisco Webex Scheduler

Here

Cisco Webex Extension

Here

Cisco Webex Content Sharing

Here

WebRTC Desktop Sharing

Here

Google Docs Offline

Here

Desktop Sharing

Here

Save to Pocket

Here

Zotero Connector

Here

Selenium IDE

Here

xLabs Head/Eye/Gaze Tracker

Here

JSONView

Here

Mendeley Importer

Here

Privacy Badger

Here

Fake video news debunker by InVID

Here

(Theme) Google Chrome Slate ThemeHere
(Theme) Google Chrome Dark ThemeHere
CrowdTangle Link CheckerHere
TrackDuck tool for visual feedbackHere