Connect with us: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details



Connected is our enhanced IT Services for programs. It allows you to receive VIP computer support, loaner computers, should your computer be out of action* and more!

* Proof of laptop repair is required

What Programs are Elegible

Currently, CONNECTED is a service that is offered on a per-program basis. Your program must include a Technology Fee in the program tuition.

Currently, most programs in the School of Information Technology, Photography, and Manufacturing Sciences are included.  Please see below for the complete list.

Register for Azure Dev Tools for Teaching!

Access the 2020 FALL CONNECT Orientation

for CONNECTED IT Students

Enhanced Support

CONNECT programs benefit from a full-service IT Support package, including advanced hardware and software troubleshooting.

Full Computer Support

We are able to assist with all Windows and OSX inquiries, with the exception of homework. Support includes free OS and application installation and advanced troubleshooting.

Azure Dev Tools

IT, Manufacturing and STEM (Science, Technology, Engineering and Mathematics) Students can get access to Microsoft Azure Dev tools for Education. Please visit the link above to learn how to register and access over 100 pieces of software.

CONNECT-Enabled programs (Updated 2022-09)


In order to take advantage of the CONNECTED program, you must be enrolled in one of the below programs. This list has been updated and is current as of September 2022.

Program NameDept.Prog. Code
Applied Mechanical DesignMANAMD1
Applied Mechanical DesignMANAMD2
Bachelor of Commerce – AccountingBUSBCA1
Bachelor of Commerce – Digital MarketingBUSBDM1
Bachelor of Commerce – Human ResourcesBUSBHM1
Bachelor of Commerce – Leadership and ManagementBUSBCM1
Business AccountingBUSBAC2
Business Accounting (Co-Op)BUSBAC4
Business Administration – Human ResourcesBUSBAH1
Business Administration – ManagementBUSBAL1
Business Administration AccountingBUSBAA2
Business Administration MarketingBUSBAM2
Business AnalysisBUSBAN2
Business and Information Systems ArchitectureLSCBIA1
Business ManagementLSCBMT1
Commercial Flight and Aviation LeadershipAVICFA1
Community Integration through Cooperative EducationHUMCIT2
Computer Programmer AnalystITYCPA2
Computer Programmer AnalystITYCPA3
Computer Systems TechnicianITYCTN2
Computer Systems TechnologyITYCTY1
Computer Systems TechnologyITYCTY2
Customer Relationship Marketing & Sales ManagementBUSCRM2
Cyber SecurityITYCYB1
Electrical Engineering TechnologyMANELY6
Electrical Engineering TechnologyMANELY7
Electronics and Embedded Systems MANESD2
Game Development – Advanced ProgrammingITYGDP1
Geographic Information SystemsARDGIS
Health Care Administration ManagementBUSHCT1B
Health Care Administration ManagementLSCHCT1B
Health Systems ManagementITYHSY2
Human Resource ManagementBUSHMG1
Information Security ManagementITYISM1
Information Technology InfrastructureLSCITI2
International Business ManagementBUSITB1
Internet Applications and Web DevelopmentITYIWD1
Journalism – BroadcastCOMBRJ1 & BRJ2
Manufacturing Engineering TechnicianMANMEN1
Manufacturing Engineering TechnicianMANMEN4
Manufacturing Engineering TechnologyMANMEY1
Manufacturing Engineering TechnologyMANMEY4
Marketing ManagementBUSMKM1
Mobile Applications DevelopmentITYMAP1
Network and Security ArchitectureITYNSA
Office Administration – ExecutiveITYOAE3
Office Administration – GeneralITYOAG1
Office Administration – Health ServicesITYOAM4
Operations Management BUSOPM2
Photography – AdvancedCOMPHA3
Practical Elements of Mechanical EngineeringMANPEM1
Professional Accounting CertificateBUSPAC1
Project ManagementBUSPRJ1
Software and Information Systems TestingITYSST3
Sport and Event Marketing BUSSMM1
Supply Chain ManagementBUSSCM2
Technical Systems AnalysisITYTSS2


Please consult the following Questions and Answers for some frequuently requested information

I am not enrolled in one of the above programs, what support do I get?

The IT Service Desk will provide full support for Fanshawe services (such as Username and Password requests, email, etc), however will not be able to assist students with advanced troubleshooting of software and hardware. Should you require this service, it will be available for a fee.

Can I still get Microsoft Products for free?

All Fanshawe Students, regardless of program, are eligible for free Microsoft software, through the OnTheHub portal. For further details, please see here: Free Microsoft for Students and Staff