Connect with us: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details

Your Password

Please use the new Fanshawe Password Reset portal to change your password, update your security questions, or to unlock your account!

About Changing Your Password

Both Staff and Students can use the Fanshawe Password Reset System. Staff may need additional tools such as the college VPN

Step One: Reset/Change Your Password

Follow the instructions below to reset or change your password

Step Two: Updating Device Passwords

After changing passwords, you will need to update your account information on various devices including email or Wi-Fi info. You can find instructions on how to do this below.