Connect with us: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details

Fanshawe College recognizes the value of digital literacy skills in higher education. By partnering with Adobe, we are excited to help empower students Unlock their Potential and guide them towards success in the classroom and in the modern economy.

Go ahead, go out there and explore, build impressive digital landscapes, and make your work stand out amongst the crowd! 


What is Creative Cloud?

Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX and more. Now you can take your ideas to new places with Photoshop on the iPad, draw and paint with Fresco, and design for 3D and AR. Join Adobe’s global creative community — and make something better together.

Go wherever your imagination takes you.
From photo editing and compositing to digital painting, animation, and graphic design — you can do it all in Photoshop. Bring ideas to life across desktop and iPad. Magically transform images with the power of AI. Learn new skills and share your projects via livestream. With our latest release, Photoshop is faster, smarter, and easier than ever.
Learn more about Photoshop
Illustrator is all around you
The industry-standard vector graphics software lets you create everything from web and mobile graphics to logos, icons, book illustrations, product packaging, and billboards. And now, experience the freedom and flexibility of Illustrator across desktop and iPad.
Learn more about Illustrator
Smart tools. Better storytelling.
Premiere Pro is the industry-leading video editing software for film, TV, and the web. Creative tools, integration with other apps and services, and the power of Adobe Sensei help you craft footage into polished films and videos. With Premiere Rush you can create and edit new projects from any device.
Learn more about Premier Pro
Adobe Acrobat DC is the global standard for creating, scanning, editing, signing, protecting, and managing PDFs.
Learn more about Adobe Acrobat
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What do I get with my Adobe Creative Cloud plan?

Through your Fanshawe Creative Cloud membership, you are entitled to all 20+ Creative Cloud applications for Desktop/Laptop computers (Windows and Apple), as well as select Smartphone and Tablets.

But wait! There's more!

As a Fanshawe Student you also get access to a leading repository of fonts and free stock photos. Your imagination is the limit!

Thousands of free fonts

Adobe Fonts

Adobe Fonts partners with the world's leading type foundries to bring thousands of beautiful fonts to designers every day.

Explore Adobe Fonts

find your inner artist director moviemaker photographer designer movie maker producer coder website designer

Who is entitled to Creative Cloud (Adobe CC)

Adobe Creative Cloud is currently available to all currently active Students and Staff (excluding those not in active enrollment)

What are the System Requirements for Adobe CC?

Depending on the software titles being used, different system requirements apply. Please visit the Adobe specifications page link below

I need help with Adobe CC, who can I contact?

The IT Service Desk can provide installation and access support for Adobe. For product enablement and use, please see the resources listed on the tab below

Getting started with Adobe CC

Getting started with Adobe CC is easy and can be done in a few simple steps. We’ve put together a short video tutorial that will guide you. Should you wish, you may also view the written instructions below. Please ensure you know your Fanshawe College Username and Password prior to attempting these steps. If you require assistance with your Username or Password, please visit the Password Reset page or contact us for account assistance.

Visit and use your Fanshawe credentials to sign in (link in the top right of the page). For students, this is, and staff should use

If prompted, select Company or School Account.

You should be redirected to the Fanshawe Login Page (the same one you see when logging into FanshaweOnline)

Download and Install the Creative Cloud Application

FAQ and Quick Support

Below you’ll find answers to some common questions. If you’re still having difficulties finding what you’re looking for, please reach out to us and one of our knowledgeable staff will be happy to assist.

Adobe IDs are tied to your Fanshawe College Usernames and Passwords. The Username/Password combination you use to log into sites such as FanshaweOnline and WebAdvisor are the same credentials you will use to sign into your Work/School Adobe Account.

Adobe Creative Cloud is only available to students and staff that are currently active in a Fanshawe offering (course, program, or employment). Due to licensing limitations, students will not have access to Adobe products for the duration of their  breaks (i.e. co-op, or summer vacation).

Staff who are also not on an active employment contract will also not be able to use Adobe Creative Cloud until their contract is renewed.

If you see the option to select one of two accounts tied to your Fanshawe College email, this means that another Adobe account with that email exists. Unfortunately Fanshawe College cannot change or assist with personal accounts, as these accounts are set up using Adobe’s systems. In order to access the Adobe software and services provided to you by Fanshawe College you must sign in via the “Company or School Account” button using your Fanshawe login credentials

If you cannot log into your Adobe Account, this indicates an issue with either your account or access. Please verify that your password is correct, and if the issue persists, contact the Fanshawe College IT Service desk.

Yes, the IT Service Desk can assist with installation issues of Adobe Creative Cloud products. Please contact the Fanshawe College IT Service desk.

Unfortunately the IT Service Desk is not able to assist with product usage. Should you have a question about functionality of a product, such as how to perform certain tasks/actions in an Adobe application, please consult online resources such as the Adobe HelpX page located at

Adobe Creative Cloud products are free for currently active Fanshawe Students and Staff. If you receive a message stating that you are on a trial, you are likely signed into Adobe as a “Personal Account”. Please sign our of all Adobe applications, then sign in again, ensuring and select the “Company or School Account” option instead of the “Personal” option. Should you not see the Company or School account option, and you are an active and enrolled student/employee, please contact us for assistance.

If you have successfully signed into a Company/School account, but  are being told that you do not have a license, please confirm that you are currently an active student or employee. Please note that students on co-op, or inter-semester breaks, or employees off-contract are not allocated a license at this time. If you are a student/employee engaged in active learning/contract at Fanshawe College, please contact us for assistance.

Adobe Creative Cloud is not fully supported on Google Chromebooks. Please see the Google Play store on your device to see what applications are supported.

What Happens When I Graduate?

Adobe classifies “Active Students” as students that are actively attending classes. Once you graduate, un-enroll, or have a gap (Summer holidays) in your education, you are not considered active. (please note this definition can change at any time). Adobe has provided a way to take all your work with you by migrating your content from your school account to a new personal account. Please be advised that this process should only be used once you graduate as you will not be able to reverse this migration once it is initiated.

Please select some common applications that you wish to view the System Requirements for:

System requirements are subject to change and are updated frequently. Please ensure your computer meets the minimum system requirements for a smooth creative experience.

Get creative on the go! Mobile apps for popular Adobe applications can be downloaded below.

Please note that mobile app availability is subject to change and not all functionality is available on all devices. 

meet the artists

Meet the creative identities behind some amazing creative works