The High Tech Classroom support service is geared towards providing an optimal learning environment for students and staff. Should you require assistance using high tech classroom equipment, or notice that something is not right, please let us know!
Please consult the following Questions and Answers for some frequently requested information
If you have an urgent request that is interfering with your ability to conduct your class, such as an audio or visual issue, please contact us by phone or in person.
Note: Due to safety and accessibility requirements, we are not able to service projection equipment while class is in session.
If the projector is giving you a lamp warning, or if the bulb is burned out, it will require replacement.
Note: We are not able to service projection equipment while class is in session. All service will be provided when the room is vacant.
Please use the form at the bottom of this page to submit a service request.
We strive for a 24-48 hour turn around (excluding weekends), however in the case of High Tech Classrooms, this turnaround period may be extended. Due to room availability, our technicians may not be able to make required arrangements to complete your work order. You will, however, be notified as to the status of your work request via email.
Fanshawe College no longer supports VCRs in the High Tech Classroom environment. Should it be non-functional, please let us know so that we may remove it.
If the projector screen, motorized or pull-down is not working, please contact your manager or supervisor. These requests must be submitted to Facilities using the Archibus Ticket System.
With the exception of certain podium computers, Academic Technical Support Services handles software installation for all classroom computers. Should a software package be required, please let us know via the “Contact Us” section in the main menu, or in the footer of the site.