The IT Service Desk is able to offer Hardware Support for Students and Staff, and Hardware Procurement for Staff.
Our Warranty-authorized service center can provide service for Dell, Apple, Lenovo/IBM, Fujitsu and Toshiba. We are also able to provide factory authorized service for iPads and iPhones
We respond within
24-48 Business Hours during our regular schedule. Repair times may vary based on shipping and parts availability.
This service is available to all students, applicants, staff and faculty.
Students are limited to Hardware Service Only.
If you are a staff or a student, enrolled in a CONNECT-enabled program, you are entitled to a loaner
Service fees are waived for warranty services (pending damage inspection). Other fees vary for this service (Price of components, complexity of repairs)
Please contact us (Contact details in the Contacts Section above)
Please consult the following Questions and Answers for some frequuently requested information
While the Hardware Services – IT Service Desk is able to provide limited service for all makes and models of laptops, only the following brands are serviceable under warranty contacts:
If your laptop is not of the above, we are able to provide service, however not able to honor warranty.
If your laptop is under warranty, repair fees are covered by the manufacturer.
Please note, that should your device be physically damaged, including water damage, drops, etc, it may not be covered.
Unfortunately we do not honor third party warranties such as BestBuy or SquareTrade.
For staff members, hardware procurement is handled by means of a ticket. Should you require a hardware device, please submit a ticket with the following information:
Please note that we are only able to order Dell and Apple laptops and desktops.