For all your Networking needs. We are here to help you troubleshoot Network and Connectivity issues
Fanshawe Wi-Fi is available at all Fanshawe Campus locations including regional offices 24/7.
Connecting to Fanshawe’s wireless network is done in 2 quick and easy steps.
1. Choose the appropriate network to connect to Staff/Student/Guest and fill out the information required.
2. Register your device by logging into the second sign-in page. If it does not come up automatically open the internet and browse to http://connect.fanshawec.ca
If your department is going to be hosting an event and would like Wi-Fi access for the guests contact the IT Service Desk.
Fanshawe Wi-Fi Services extend across the Majority of Fanshawe’s main campus classroom and even outdoor areas. See the link below.
There are no additional fee’s to connect to Fanshawe’s Wi-Fi.
For instructions on how to setup a guest Wi-Fi account please click the link below.
Please consult the following Questions and Answers for some frequently requested information
Fanshawe provides wireless access depending on whether you’re Faculty/Staff, Student or a Guest at Fanshawe.
Fanshawe Staff Network: If you work at Fanshawe as a Full-time or Part-time Faculty member, Support Staff member, CO-OP, or even a paid tutor you will need to use the Fanshawe Staff Network.
Fanshawe Student Network: If you have registered for courses and are attending Fanshawe as a student then you will use Fanshawe Student Network.
Fanshawe Guest Network: If you have been invited to Fanshawe by a Fanshawe Faculty/Staff member they will provide to you the username and password you need and the Fanshawe Guest Network is what you will use to connect.
Some devices require additional information other than just username and password, most commonly android phones/tablets/computers.
If your device is requiring additional information to connect use the following:
Security type: PEAP
Second Security Method: MSCHAPv2
Certificate: Do not validate
Identity: Fanshawe username
Anonymous Identity: Leave Blank
Password: Fanshawe Password
The more common reasons as to why the wireless network is showing connected but not working are:
Device Registration is not completed: After connecting to the Fanshawe wifi network the device you’re on needs to be registered as well. In order to do this second step you need to browse to a non-secure website (one that uses http and not https) such as http://connect.fanshawec.ca
DNS Settings: When you’re connected to Fanshawe’s wifi network you need to user Fanshawe’s DNS addresses. Your DNS settings should be set to automatic but can be manually changed in your computers wifi adapter settings. VPN programs and viruses can interfere with what DNS servers your computer is using.
There are a number of reasons as why the wireless network may be dropping from your device.
Devices keep having to register: Fanshawe Wi-Fi networks support up to 5 devices connected at any one time. If you then connect another device it will un-enroll a previously connected device. You can still use that device on the Fanshawe network although you will have to register it again with the second sign-in process.
Old technology: Older Wi-Fi devices and computers may not be properly configured to make use of the technology in an optimal fashion. This can cause Wi-Fi to run slowly, stutter and drop connection. It’s highly recommend to keep your devices and computer software/drivers up-to-date as possible, check with your device’s manufactures website.
Network Congestion: An over abundance of wireless devices in a given area can cause network congestion. Locations such as cafeterias and lounges where there are the most people making use of the wireless network there will be the least performance. In these situations we are limited to what we can do as wireless frequencies have a maximum amount of devices that can connect before there are performance problems. The good news is we are always striving to resolve these issues either by optimizing the network or adding more access points where we can.
The residence wireless network is not provided by Fanshawe’s IT Services. If you’re having trouble with your residence Wi-Fi please contact the residence front desk and they will be able to assist you.