Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details
Since 2005, the IT Service Desk has been providing IT Programs with leading support in technical troubleshooting and support. The legacy continues with an unprecedented level of support available to select programs.
CONNECT Services can be obtained from the main Fanshawe Campus (1001 Fanshawe College Blvd). We are located in room E2030, above the Office of the Registrar.
Click below to expand our hours:
In-Person Support:
Mon-Fri: 8AM – 8PM
Sat-Sun: CLOSED
LiveHelp/Phone Support:
Mon-Fri: 8AM – 8PM
Sat: 8AM – 12PM
Sun: CLOSED
We can provide technical troubleshooting, software installation and advanced support.
CONNECT-Oriented programs that pay a Connect fee. This is most IT Programs.
No, the fee is included in your tuition.
The IT Service Desk provides laptops under certain conditions. Please see the Laptop Loan and Sign-out process here
Laptop specs vary by program. Please consult the Laptop Specifications and requirements here
Absolutely not. The IT Service Desk does not provide any support with homework, assignments or projects.
Service geared for success
Our support team will assist you with your troubleshooting of software and hardware, a service not offered to non-Connect clients
CONNECT Students can borrow a laptop for the duration of a repair, in case your laptop is non functional. Proof of repair may be required.
Accessing industry software has never been easier! CONNECT Students get copies of fully licensed software from Microsoft and more!
As a Student of the CONNECT program, you are entitled to free software from Microsoft Azure Dev Tools for Teaching. Software includes Windows Server versions, Microsoft Exchange, SQL Server, and More!
In order to access Azure Dev Tools for Teaching, students and staff must register for their accounts. Instructions for registration are located at the Azure Dev Tools support page at the link below:
Enterprise-class development tools and services for designing, building and managing complex enterprise
Windows Server 2016 Datacenter edition is ideal for highly virtualized and software-defined datacenter environments
Productivity software redefined. Get all your office apps for Windows, Mac, smartphones and iPads. Learn more here
Windows 10 is the College-standard for all programs (excluding Photography). Also available for non-connect students here
Access to the Entire Suite of Adobe Creative Cloud applications, including the mobile companion apps here
Fanshawe College and the IT Service Desk are happy to announce our support for users using either Apple MacBooks, or Windows-based PCs.
We value user choice in selecting your computing equipment at Fanshawe College, and as such, we provide support to users of both Apple and Windows based computers.
Before you begin, however, you should always check with your professors to ensure that the Mac meets software requirements
The IT Service Desk is a warranty-authorized service centre for the following computer brands. We are able to provide in-house comprehensive repair services by honoring the manufacturer warranty (or extended warranties that are through the vendor). Repairs are performed in-house using components sourced directly from the manufacturer. Plus, get a laptop to use for the duration of the repair.
Password resets are handled by the IT Service Desk. Clients are referred to the Self-Service Password Reset system. Students will be required to update their profile (challenge questions) upon first login.
The IT Service Desk hires co-op students from IT Programs. Please do not submit your resume to us. For employment opportunities while in school, we recommend that you contact Career Services.
The IT Service Desk does not assist with homework. While our staff do assist with troubleshooting of software, some aspects, such as support internal to vmWare is exempt. Should you ask for homework assistance, your request will be refused, and you will be referred to the professor.
Your IT experience at Fanshawe College is governed by two main policies:
C202 – Acceptable Use of College Technology
2-G-01 – Student Code of Conduct
Willful copyright infringement is strictly prohibited and may result in the revocation of your computing privileges
The IT Service Desk does not have access to your Quizzes of Courses on FanshaweOnline. As such, we cannot assist you with your test, quiz, or grade. For questions regarding any aspect of your course, please speak with your professor.
Should you have any questions, please contact us. Our contact details can be found at the contact us page
Please contact us!