Since 2005, the IT Service Desk has been providing IT Programs with leading support in technical troubleshooting and support. The legacy continues with an unprecedented level of support available to select programs.
CONNECT Services can be obtained from the main Fanshawe Campus (1001 Fanshawe College Blvd). We are located in room E2030, above the Office of the Registrar.
Click below to expand our hours:
We can provide technical troubleshooting, software installation and advanced support.
CONNECT-Oriented programs that pay a Connect fee. This is most IT Programs.
No, the fee is included in your tuition.
The IT Service Desk provides laptops under certain conditions. Please see the Laptop Loan and Sign-out process here
Laptop specs vary by program. Please consult the Laptop Specifications and requirements here
Absolutely not. The IT Service Desk does not provide any support with homework, assignments or projects.
Service geared for success
As a Student of the CONNECT program, you are entitled to free software from Microsoft Azure Dev Tools for Teaching. Software includes Windows Server versions, Microsoft Exchange, SQL Server, and More!
In order to access Azure Dev Tools for Teaching, students and staff must register for their accounts. Instructions for registration are located at the Azure Dev Tools support page at the link below:
Enterprise-class development tools and services for designing, building and managing complex enterprise
Windows Server 2016 Datacenter edition is ideal for highly virtualized and software-defined datacenter environments
Fanshawe College and the IT Service Desk are happy to announce our support for users using either Apple MacBooks, or Windows-based PCs.
We value user choice in selecting your computing equipment at Fanshawe College, and as such, we provide support to users of both Apple and Windows based computers.
Before you begin, however, you should always check with your professors to ensure that the Mac meets software requirements
The IT Service Desk is a warranty-authorized service centre for the following computer brands. We are able to provide in-house comprehensive repair services by honoring the manufacturer warranty (or extended warranties that are through the vendor). Repairs are performed in-house using components sourced directly from the manufacturer. Plus, get a laptop to use for the duration of the repair.
Please contact us!