CONNECT Virtual Orientation

The CONNECT Program Benefits

Since 2005, the IT Service Desk has been providing IT Programs with leading support in technical troubleshooting and support. The legacy continues with an unprecedented level of support available to select programs.

HOW TO FIND US

CONNECT Services can be obtained from the main Fanshawe Campus (1001 Fanshawe College Blvd). We are located in room E2030, above the Office of the Registrar.

Click below to expand our hours:

Monday: 8AM – 10PM
Tuesday: 8AM – 10PM
Wednesday: 8AM – 10PM
Thursday: 8AM – 10PM
Friday: 8AM – 8PM
Saturday: 8AM – 2PM
Sunday: 8AM – 12PM
(Regular hours in effect)

FAQ

What can you assist me with

We can provide technical troubleshooting, software installation and advanced support.

Who is it for

CONNECT-Oriented programs that pay a Connect fee. This is most IT Programs.

is there a fee associated with the service?

No, the fee is included in your tuition.

can you loan out laptops

The IT Service Desk provides laptops under certain conditions. Please see the Laptop Loan and Sign-out process here

what are laptop specs for my program

Laptop specs vary by program. Please consult the Laptop Specifications and requirements here

can you help me with homework

Absolutely not. The IT Service Desk does not provide any support with homework, assignments or projects. 

Service geared for success

CONNECTED PERKS

Support at the Next Level

Our support team will assist you with your troubleshooting of software and hardware, a service not offered to non-Connect clients

Redundant Hardware

CONNECT Students can borrow a laptop for the duration of a repair, in case your laptop is non functional. Proof of repair may be required.

Access to Industry Software

Accessing industry software has never been easier! CONNECT Students get copies of fully licensed software from Microsoft and more!

Academic Software: Imagine

As a Student of the CONNECT program, you are entitled to free software from Microsoft. Software includes Windows Server versions, Microsoft Exchange, SQL Server, and More!

How do I get in?

At the start of every academic semester, we import all eligible students into the Imagine Portal. Students will receive an email to their @fanshaweonline.ca email addresses with further instructions. You can also follow the link below to visit the Imagine Portal 

Software Spotlight

Visual Studio 2017

Enterprise-class development tools and services for designing, building and managing complex enterprise

Windows Server 2016

Windows Server 2016 Datacenter edition is ideal for highly virtualized and software-defined datacenter environments

Office 365 Education

Productivity software redefined. Get all your office apps for Windows, Mac, smartphones and iPads. Learn more here

Windows 10

Windows 10 is the College-standard for all programs (excluding Photography). Also available for non-connect students here

Laptop Requirements

CPA – Computer Programmer Analyst
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 16GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD  with external USB Storage Drive
  • Display: UXGA (1600 x 1200) DirectX 12 and OpenGL 4.50 or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
CTN / CTY – Computer Systems Technology
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 16GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 512 GB SSD (Internal) & 512GB SSD (External USB 3.0 or faster Drive)
  • Display: UXGA (1600 x 1200) DirectX 12 and OpenGL 4.50 or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
GDP – Game Development – Advanced Programming
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 16GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD with external USB Storage Drive
  • Display: Discrete (AMD/NVIDIA), NOT integrated, video card (GPU), supporting at least DirectX 12, OpenGL 4.5, and Vulkan
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
ISM – Information Security Management
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 8GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD with external USB Storage Drive
  • Display: 14″ XGA (1024×768), DirectX11 and OpenGL 4.0 (or higher) compatible or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
IWD – Internet Applications and Web Development
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 16GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD with external USB Storage Drive
  • Display: 14″ XGA (1024×768), DirectX11 and OpenGL 4.0 (or higher) compatible or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
NSA – Network and Security Architecture
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 12GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD with external USB Storage Drive
  • Display: 14″ XGA (1024×768), DirectX11 and OpenGL 4.0 (or higher) compatible or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
SST – Software and Information Systems Testing
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 8GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD with external USB Storage Drive
  • Display: 14″ XGA (1024×768), DirectX11 and OpenGL 4.0 (or higher) compatible or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)
CYB – Cyber Security
  • Processor: 64 bit Multicore Intel® w/ Intel-VT  or 64 bit Multicore AMD with AMD-V support
  • Memory: 16GB Minimum
  • Optical Drive: DVD Multi Dual Layer or external USB Optical Drive (Optional)
  • Operating System:Microsoft Windows 10 Enterprise, Pro, or Education
  • Hard Disk Drive: 750GB or greater HDD with external USB Storage Drive
  • Display: 14″ XGA (1024×768), DirectX11 and OpenGL 4.0 (or higher) compatible or better
  • Communication devices:
    • Wireless (802.11a/b/g/n compliant)
    • Ethernet 10/100/1000 Mbps with standard RJ45 jack
  • USB Ports: 2 x USB 3.0 ports (additional USB 2.0 ports optional)

A Note on Apple Products

Fanshawe College and the IT Service Desk are happy to announce our support for users using either Apple MacBooks, or Windows-based PCs.

We value user choice in selecting your computing equipment at Fanshawe College, and as such, we provide support to users of both Apple and Windows based computers.

Before you begin, however, you should always check with your professors to ensure that the Mac meets software requirements

Preferred Vendors

The IT Service Desk is a warranty-authorized service centre for the following computer brands. We are able to provide in-house comprehensive repair services by honoring the manufacturer warranty (or extended warranties that are through the vendor). Repairs are performed in-house using components sourced directly from the manufacturer. Plus, get a laptop to use for the duration of the repair.

Dell / Alienware

Apple

Toshiba

Fujitsu

Lenovo / IBM

Quick Policies

Password Resets

Password resets are handled by the IT Service Desk. Clients are referred to the Self-Service Password Reset system. Students will be required to update their profile (challenge questions) upon first login.

Employment

The IT Service Desk hires co-op students from IT Programs. Please do not submit your resume to us. For employment opportunities while in school, we recommend that you contact Career Services.

Homework

The IT Service Desk does not assist with homework. While our staff do assist with troubleshooting of software, some aspects, such as support internal to vmWare is exempt. Should you ask for homework assistance, your request will be refused, and you will be referred to the professor.

IT Policies

Your IT experience at Fanshawe College is governed by two main policies:
C202 – Acceptable Use of College Technology
2-G-01 – Student Code of Conduct
Willful copyright infringement is strictly prohibited and may result in the revocation of your computing privileges

Courses, Tests and Grades

The IT Service Desk does not have access to your Quizzes of Courses on FanshaweOnline. As such, we cannot assist you with your test, quiz, or grade. For questions regarding any aspect of your course, please speak with your professor.

Contacts

Should you have any questions, please contact us. Our contact details can be found at the contact us page