Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details
Fanshawe provides Limited General Technical Support to Non-Fanshawe Services. Please see below for further information and clarification of support boundaries for general technical support.
This service is a limited service. It does not cover many 3rd party services.
CONNECT Program students receive enhanced services
Self-Help resource links are available. Links include vendor support contacts and how-to guides
Service availability varies based on request type.
In-Person Support:
Mon-Fri: 8AM – 8PM
Sat-Sun: CLOSED
LiveHelp/Phone Support:
Mon-Fri: 8AM – 8PM
Sat: 8AM – 12PM
Sun: CLOSED
You may contact the IT Service Desk to recieve this service. Contact details here.
In person: Room E2030, 1001 Fanshawe College Blvd, London, ON
On the phone: 519-452-6902
Live Help: Fanshawe LiveHelp
This service is available to all students, applicants, staff and faculty. Enhanced service is avalable for members of the CONNECT Program (Program List coming soon)
Support requests must adhere to our service limits.
All communication falls under our Privacy Policy.
This service carries no fees, unless the free is prescribed by a 3rd party (such as a software purchase).
Please consult the following Questions and Answers for some frequuently requested information
The IT Service Desk has limited access to third party technical information, and is such only able to provide limited technical support to third party services.
The IT Service Desk provides certain software installations for students, however the software installation is limited to specialty programs (mostly those that pay the CONNECT Fee).
The IT Service Desk does not provide academic assistance in any way, shape or form. We will not honor any request to assist with assignments, homework, or any part that the student is required to complete for marks.
We are also not able to install software, based on the request of the professor, unless the program requirements explicitly state that the software is to be installed by the IT Service Desk. Should your professor have questions regarding this policy, please let them know that they can contact us.
The IT Service Desk does not provide academic assistance in any way, shape or form. We will not honor any request to assist with assignments, homework, or any part that the student is required to complete for marks.
This includes any request that has been made by the instructor and/or peer tutor. There are no exceptions to this rule.
The IT Service Desk does not provide recommendations for laptops. Laptop specifications are provided to us by the schools, and are posted verbatim on this website. You can see the laptop specifications here: Laptop Requirements.
You may, however, wish to obtain a laptop that has been manufactured by the following vendors: Dell, Lenovo/IBM, Fujitsu, or Apple. This allows you to receive in-house warranty service. For further information, please refer to the following service: Hardware Procurement and Support
Unfortunately the IT Service Desk has limited ability to support and/or give advice on third party and non-Fanshawe products and services. Should you
The IT Service Desk does not provide academic assistance in any way, shape or form. We will not honor any request to assist with assignments, homework, or any part that the student is required to complete for marks. This includes any request that has been made by the instructor and/or peer tutor. There are no exceptions to this rule.