General Technical Support

Fanshawe provides Limited General Technical Support to Non-Fanshawe Services. Please see below for further information and clarification of support boundaries for general technical support.

Limited

This service is a limited service. It does not cover many 3rd party services.

CONNECT-Enhanced

CONNECT Program students receive enhanced services

Resources avalable

Self-Help resource links are available. Links include vendor support contacts and how-to guides

Service Standards

Service Avalability

Service availability varies based on request type.

Monday: 8AM – 10PM
Tuesday: 8AM – 10PM
Wednesday: 8AM – 10PM
Thursday: 8AM – 10PM
Friday: 8AM – 8PM
Saturday: 8AM – 2PM
Sunday: 8AM – 12PM
(Regular hours in effect)

Service Representative

You may contact the IT Service Desk to recieve this service. Contact details here.

In person:
Room E2030, 1001 Fanshawe College Blvd, London, ON
On the phone:
519.452.4430 ext. 4357
Live Help:
Fanshawe LiveHelp

Target Audience

This service is available to all students, applicants, staff and faculty. Enhanced service is avalable for members of the CONNECT Program (Program List coming soon)

Service Policies

Support requests must adhere to our service limits.

All communication falls under our Privacy Policy

Service Fees

This service carries no fees, unless the free is prescribed by a 3rd party (such as a software purchase).

Order Service

Please contact us (Contact details in the Contacts Section above)

Service FAQ

Please consult the following Questions and Answers for some frequuently requested information

Why can't the IT Service Desk assist me with all my questions?

The IT Service Desk has limited access to third party technical information, and is such only able to provide limited technical support to third party services.

Does the IT Service Desk install software for me?

The IT Service Desk provides certain software installations for students, however the software installation is limited to specialty programs (mostly those that pay the CONNECT Fee).

My Instructor told me to come down for assistance, what can you help me with?

The IT Service Desk does not provide academic assistance in any way, shape or form. We will not honor any request to assist with assignments, homework, or any part that the student is required to complete for marks.

We are also not able to install software, based on the request of the professor, unless the program requirements explicitly state that the software is to be installed by the IT Service Desk. Should your professor have questions regarding this policy, please let them know that they can contact us.

Do you provide homework assistance?

The IT Service Desk does not provide academic assistance in any way, shape or form. We will not honor any request to assist with assignments, homework, or any part that the student is required to complete for marks.

This includes any request that has been made by the instructor and/or peer tutor. There are no exceptions to this rule.

I am looking for Laptop advice, can you help?

The IT Service Desk does not provide recommendations for laptops. Laptop specifications are provided to us by the schools, and are posted verbatim on this website. You can see the laptop specifications here: Laptop Requirements.

You may, however, wish to obtain a laptop that has been manufactured by the following vendors: Dell, Lenovo/IBM, Fujitsu, or Apple. This allows you to receive in-house warranty service. For further information, please refer to the following service: Hardware Procurement and Support

The IT Service Desk could not help me, what next?

Unfortunately the IT Service Desk has limited ability to support and/or give advice on third party and non-Fanshawe products and services. Should you 

Homework Assistance

The IT Service Desk does not provide academic assistance in any way, shape or form. We will not honor any request to assist with assignments, homework, or any part that the student is required to complete for marks. This includes any request that has been made by the instructor and/or peer tutor. There are no exceptions to this rule.