Connect with us: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details

Professor / Staff Assistance

The IT Service Desk will assist you with software installation, troubleshooting and usage of a large repository of software.

Service Standards

Service Avalability

We respond to tickets within
24-48 Business Hours during our regular schedule. Online Services are available 24/7

Service Representative

You may contact the IT Service Desk to recieve this service. Contact details here.

Target Audience

This service is limited to Fanshawe Staff and Faculty.

Service Desk Hours

In-Person Support:
8AM – 8PM

LiveHelp/Phone Support:
Mon-Fri: 8AM – 8PM
Sat: 8AM – 12PM

Service Desk Contact

In person: Room E2030, 1001 Fanshawe College Blvd, London, ON

On the phone: 519-452-6902

Live Help: Fanshawe LiveHelp

Target Audience

This service is available to only staff and faculty.

Service Policies

We can only communicate with the account holder. Please see our privacy policy.

All communication falls under our Privacy Policy

When you contact us you must provide us with:

  • Fanshawe Student Card OR
  • Government Issued Photo ID card AND
  • Your Student Number

Don’t have the above information? Please contact the Office of the Registrar.

Service Fees

Some parts of this service has fees.

Order Service

Please contact us (Contact details in the Contacts Section above)

Software Services

Get Software

Our easy, hassle-free automatic software library will have you up-and-running in minutes.

Click here, then select "Want Software?"

Discounted Software

As a Fanshawe Employee, you can purchase software for home at discounted rates! Click here to visit the OnTheHub Webstore.

Support Service

Phone Support

Classic and Simple. You call us, we help you. Click here for our number and hours.

In-Person Support

Prefer talking face-to-face? Come see us and we'll be happy to help. Click here to find us.

Remote Desktop Support

Having trouble with your computer? Support is quick and easy. Click here to get started with a Secure Remote Desktop Session.

IT Tickets

Check the status of your submited tickets, or create a new one.

Click here, then select "Have a Problem?"