COVID-19

Please note that due to COVID-19, The IT Service Desk will be providing limited in-person support to students while we practice social distancing. This included limited entry and capacity restrictions. For updates on COVID-19, Please see the webpage at https://www.fanshawec.ca/covid-19

Here To Help!

The IT Service Desk is now open to support all students and staff in-person and remotely. For assistance please contact us!

  • Phone: 519-914-0951
  • Email: itservicedesk@fanshawec.ca
  • Live Help Chat: https://livehelp.fanshawec.ca
  • Hours

    In-Person Support:
    Mon-Fri:
    8AM - 4PM


    LiveHelp/Phone Support:
    Mon
    : 8AM - 8PM
    Tues: 8AM - 8PM
    Wed: 8AM - 8PM
    Thurs: 8AM - 8PM
    Fri: 8AM - 4PM
    Sat: CLOSED
    Sun: CLOSED


    Please note that our remote-service hours are different than our regular walk-in hours. Our office is open Monday-Friday, 8AM – 4PM, excluding statutory holidays.
    In order to ensure your safety, we encourage all Fanshawe Students and Faculty to use our remote-support tools such as LiveHelp for general inquiries, and the Password Reset Portal for Password requests.

    Services at a Glance

    Some of the beneficial services you may be interested in. From our all-reaching Wi-Fi Network, to our all-star team of staff, we have you covered from every angle!

    Wi-Fi

    Fanshawe offers a whole-campus Wi-Fi solution that covers both inside and outside! Stay connected wherever you are, wherever you need.

    Learn how to connect

    World-class account support

    Never feel locked out again! Our team is ready to help you with logging into all Fanshawe services, including WebAdvisor and FanshaweOnline.

    Help me with access

    Best-in-class hardware support

    If you have a hardware or software issue, we have you covered. our team of dedicated hardware technologists are authorized to service all in-and-out of warranty Apple, Dell, and Lenovo laptops and desktops.

    Find out more

    Knowledge Base

    If you are unsure, please consult the Knowledge Base and guides for in-depth information on tasks such as software installation and Wi-Fi.

    View the Guide

    IT Support Options

    Please select a support destination – How-to guides and CONNECT resources, or view the comprehensive IT Service Catalog

    For self-help and step-by-step guides

    Get Support

    In-depth Guides
    • FREE Microsoft Office for Students
    • Connecting to Wi-Fi
    • Account information, changes, and how-to
    • Installing software
    • Other IT Support guides and set-by-step tutorials
    • And much much more!
    View all the services the ITSD has on offer

    it service catalog

    All IT Services
    • Information about all IT Services
    • Information about timeframes, SLAs, and what to expect
    • Information about pricing and availability
    • Guidelines, support structures and policies
    • Comprehensive documentation
    • Procedures overview

    Frequently Asked Questions

    Please refer to this section for some frequently asked questions and answers.

    I forgot my username or password, can you help?

    Yes, however we can only do so in person, or using the self-service password portal. Access the Self-Service Password Reset to get started.

    Can my parents, relatives or third party speak to you on my behalf?

    No, we can only disclose confidential account information to the account holder. We are unable to speak to third parties, including parents. For further information please refer to the Privacy Policy document.

    What do I need when I come see you?

    If you require any account information or changes, we require that you have your student card. If you do not have your student ID card, you will have to present us with a piece of government issued photographic identification, such as a drivers license, or, for passport.

    Do you loan hardware?

    The IT Service Desk does not generally loan hardware. In the event that your program requires you to pay a CONNECT fee, the IT Service Desk may loan you a laptop in the event of a hardware failure. Proof of repair will be required.

    Do I need to be Fanshawe student or staff to use Wi-Fi?

    No, Fanshawe offers CollegeGuest for visitors on official college business.

    How do I join the IT Service Desk

    Unfortunately we are not accepting applications at this time. You may consult the Fanshawe College Jobsite for job postings.