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Please note that due to COVID-19, The IT Service Desk will be providing limited in-person support to students while we practice social distancing. This included limited entry and capacity restrictions. For updates on COVID-19, Please see the webpage at https://www.fanshawec.ca/covid-19
The IT Service Desk is now open to support all students and staff in-person and remotely. For assistance please contact us!
In-Person Support:
Mon-Fri: 8AM - 4PM
LiveHelp/Phone Support:
Mon: 8AM - 8PM
Tues: 8AM - 8PM
Wed: 8AM - 8PM
Thurs: 8AM - 8PM
Fri: 8AM - 4PM
Sat: 8AM - 12PM
Sun: CLOSED
Please note that our remote-service hours are different than our regular walk-in hours. Our office is open Monday-Friday, 8AM – 4PM, excluding statutory holidays.
In order to ensure your safety, we encourage all Fanshawe Students and Faculty to use our remote-support tools such as LiveHelp for general inquiries, and the Password Reset Portal for Password requests.
Some of the beneficial services you may be interested in. From our all-reaching Wi-Fi Network, to our all-star team of staff, we have you covered from every angle!
Fanshawe offers a whole-campus Wi-Fi solution that covers both inside and outside! Stay connected wherever you are, wherever you need.
Learn how to connectNever feel locked out again! Our team is ready to help you with logging into all Fanshawe services, including WebAdvisor and FanshaweOnline.
Help me with accessIf you have a hardware or software issue, we have you covered. our team of dedicated hardware technologists are authorized to service all in-and-out of warranty Apple, Dell, and Lenovo laptops and desktops.
Find out moreIf you are unsure, please consult the Knowledge Base and guides for in-depth information on tasks such as software installation and Wi-Fi.
View the GuidePlease select a support destination – How-to guides and CONNECT resources, or view the comprehensive IT Service Catalog
Please refer to this section for some frequently asked questions and answers.
Yes, however we can only do so in person, or using the self-service password portal. Access the Self-Service Password Reset to get started.
No, we can only disclose confidential account information to the account holder. We are unable to speak to third parties, including parents. For further information please refer to the Privacy Policy document.
If you require any account information or changes, we require that you have your student card. If you do not have your student ID card, you will have to present us with a piece of government issued photographic identification, such as a drivers license, or, for passport.
The IT Service Desk does not generally loan hardware. In the event that your program requires you to pay a CONNECT fee, the IT Service Desk may loan you a laptop in the event of a hardware failure. Proof of repair will be required.
No, Fanshawe offers CollegeGuest for visitors on official college business.
Unfortunately we are not accepting applications at this time. You may consult the Fanshawe College Jobsite for job postings.
