Connect with us: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details

Services at a Glance

Some of the beneficial services you may be interested in. From our all-reaching Wi-Fi Network, to our all-star team of staff, we have you covered from every angle!


Fanshawe offers a whole-campus Wi-Fi solution that covers both inside and outside! Stay connected wherever you are, wherever you need.

Learn how to connect

World-class account support

Never feel locked out again! Our team is ready to help you with logging into all Fanshawe services, including WebAdvisor and FanshaweOnline.

Help me with access

Best-in-class hardware support

If you have a hardware or software issue, we have you covered. our team of dedicated hardware technologists are authorized to service all in-and-out of warranty Apple, Dell, and Lenovo laptops and desktops.

Find out more

Knowledge Base

If you are unsure, please consult the Knowledge Base and guides for in-depth information on tasks such as software installation and Wi-Fi.

View the Guide

IT Support Options

Please select a support destination – How-to guides and CONNECT resources, or view the comprehensive IT Service Catalog

For self-help and step-by-step guides

Get Support

In-depth Guides
  • FREE Microsoft Office for Students
  • Connecting to Wi-Fi
  • Account information, changes, and how-to
  • Installing software
  • Other IT Support guides and set-by-step tutorials
  • And much much more!
View all the services the ITSD has on offer

it service catalog

All IT Services
  • Information about all IT Services
  • Information about timeframes, SLAs, and what to expect
  • Information about pricing and availability
  • Guidelines, support structures and policies
  • Comprehensive documentation
  • Procedures overview

Frequently Asked Questions

Please refer to this section for some frequently asked questions and answers.

I forgot my username or password, can you help?

Yes, however we can only do so in person, or using the self-service password portal. Access the Self-Service Password Reset to get started.

Can my parents, relatives or third party speak to you on my behalf?

No, we can only disclose confidential account information to the account holder. We are unable to speak to third parties, including parents. For further information please refer to the Privacy Policy document.

What do I need when I come see you?

If you require any account information or changes, we require that you have your student card. If you do not have your student ID card, you will have to present us with a piece of government issued photographic identification, such as a drivers license, or, for passport.

Do you loan hardware?

The IT Service Desk does not generally loan hardware. In the event that your program requires you to pay a CONNECT fee, the IT Service Desk may loan you a laptop in the event of a hardware failure. Proof of repair will be required.

Do I need to be Fanshawe student or staff to use Wi-Fi?

No, Fanshawe offers CollegeGuest for visitors on official college business.

How do I join the IT Service Desk

Unfortunately we are not accepting applications at this time. You may consult the Fanshawe College Jobsite for job postings.