Connect with us: Please note that the preferred way of contacting IT Services is via LiveHelp Chat and Remote Support.

Windows 11 / New MacBook Models / Chromebooks

Please note that certain Fanshawe College Programs use software that does not support Windows 11, newer MacBook Models, Google Chromebooks, or computers with non-Intel or non-AMD CPUs.
Please check the CONNECT Program Resources page for further details

IT Service Catalog

Take advantage of the agile, robust and top-tier service that the IT service Desk has to offer. We offer the highest level of IT Support and Innovation to our students and staff


We are committed to providing you with the best support and service, within a reasonable timeframe.


Our staff are here to help! If you have a technical or IT question, our staff have an asnwer.


We adhere to a strict code of values, beliefs and are committed to provide professional support.

Access and Credentials

Services for Account Credetnials, and Access to Network Resources

Wi-Fi and Networking

Services for access to the Student, Staff and Guest Wi-Fi as well as wired networking

General Technical Support

General Technical Support Services for Fanshawe and Non-Fanshawe systems

Hardware Procurement and Support

Our dedicated hardware team offers warrantyauthorized services for Dell, Apple, Lenovo, Toshiba and Fujitsu devices.

High Tech Classroom Support

Our high tech classroom service offers an enhanced teaching experience through the use of technology.

Scanning and Imaging

We offer support and troubleshooting for printers and other imaging devices. Please check here for service details.

Assistive Technologies

We offer Full Support for Fanshawe’s Accessibility Enabled classrooms.

Technical Advice

We provide limited technical advice. Please consult our guides section for further details and clarification.


The Fanshawe CONNECTED service is for students enrolled in CONNECT-enabled programs or those looking for laptop specifications

Professor / Staff Assistance

If you are a staff or faculty member, please check here for the services and interaction standards you can expect.

Mobile Devices and Telephony

If you have a smartphone, tablet or laptop, see how you can integrate with our services.

Staff Event

If you are hosting an event and require on-site IT Support, please check here for associated costs and details.

Chrome URL Whitelist

Chrome has become a college-standard browser. Click here to learn more and see what extensions and plugins are supported.

CONNECTED - Commitment comes standard.

Not sure?

Please use this form to inquire about a service. Do not submit requests via this form.